Video visits at Rex
Online-only video treatment is currently not possible for regulatory reasons.
Video visits are therefore only offered in a supportive capacity as part of an existing treatment relationship.
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For regulatory reasons, a video appointment is only possible for existing clients as support in an existing treatment relationship.
On the confirmation screen of your video appointment, where you can also describe your pet’s symptoms, or later from your Rex account.
You’ll get a link to the video call in an email, and a reminder 15 minutes before it starts. We suggest joining from your mobile 5 minutes before. The appointment link will also be available in your account.
Right here. Once you successfully book an appointment you’ll be able to share details on your pet’s issue and upload any relevant documents or pictures to help our vets prepare.
We can’t do physical examinations, advanced diagnostics (urine tests, feces tests, blood tests, x-ray imaging or an ultrasound) and we can’t prescribe any medication. But based on what we see in the call, we might recommend that you visit a clinic or a specialist for any of the above.
Upload any relevant documents or pictures after you book the appointment, and make sure you’re in a quiet place with a stable internet connection. Joining from a mobile phone will allow you to use the back camera to show us your pet up close.
